Appointments are provided daily for those with urgent problems. If you request one the receptionist will need to gather some information from you in order that the doctor can ensure your request is treated in most appropriate way.

You will usually be seen the same day.

Emergencies: please call 999 immediately if you suspect a life threatening condition e.g. stroke, heart attack, collapse, serious illness or injury

Telephone 0345 3379955

These can be made by telephoning or calling in during opening hours. You may attend any doctor but it is best to stay with the doctor who knows you best.

As demand for doctor and nurse time often outstrips availability, and to allow time to be used most effectively, all requests for clinical contact will be triaged through the practice team of a GP, nurse, and receptionist on duty for that day to allow your request to be directed to the most appropriate person for that task.

In an emergency you may talk to a duty doctor on any given day. If it is a routine matter, please book a routine telephone consultation with the GP who knows you best.

The GP will aim to call you back at the specified time but this may not always be possible due to other demands.

Chaperone Policy

If you wish to see our Chaperone Policy please ask at Reception.  A Chaperone is available on request

If you are housebound or too ill to attend the surgery you can request a home visit by telephoning the surgery (before 10.30 a.m. if possible). A doctor will call after the morning surgery. In emergencies, reception will have a GP speak to you directly. Please only request a home visit if you are unable to attend the surgery due to medical reasons, as the time taken for a home visit can be used for several surgery consultations.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

NHS Near Me is a video consulting service which allows patients to attend their appointment from your home or wherever is convenient, using their own computer, smartphone or tablet device.

To use this service you must have a booked video appointment with the Practice – please make an appointment with the Reception team who will allocate a time slot.

Please click on the image opposite to start your call.

More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links: NHS Scotland Near Me information

For Technical Requirements to run an NHS Near Me video call click here Technical Requirements

For Troubleshooting tips if you experience difficulties using NHS Near Me click here Troubleshooting tips

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

f you require urgent medical advice outside normal surgery hours please telephone 111 to speak with NHS 24. If appropriate the nurse will arrange a consultation on your behalf and you may be asked to attend the nearest treatment centre or, if necessary you will be visited at home.

Minor Injuries Department

For minor injuries please telephone 111.  If appropriate you will be asked to attend the nearest minor injury unit (Huntly or Aberdeen). Aboyne Hospital does not presently have a minor injuries facility. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form