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Noticeboard

Could I have coronavirus (COVID-19)?

Click here to use the guide to find out what to do if you have developed any symptoms and are worried about coronavirus.

Please DO NOT attend the surgery. If the guide recommends for you to contact the surgery, please stay at home and phone us on 0345 337 9955.

Appointments

Telephone 0345 3379955

These can be made by telephoning or calling in during opening hours. You may attend any doctor but it is best to stay with the doctor who knows you best.  Please inform us as soon as possible if you are unable to attend an appointment.

As demand for doctor and nurse time often outstrips availability, and to allow time to be used most effectively, all requests for clinical contact will be triaged through the practice team of a GP, Nurse, and Receptionist on duty for that day to allow your request to be directed to the most appropriate person for that task.

Urgent Appointments

Appointments are provided daily for those with urgent problems. If you request one the Receptionist will need to gather some information from you in order that the doctor can ensure your request is treated in most appropriate way. You will usually be seen the same day.

Emergencies

These are always dealt with promptly. During opening hours telephone 0345 337 9955 and give the information to the Receptionist who will relay it immediately to the duty doctor.

Telephone Consultations

In an emergency you may talk to a Duty Doctor on any given day. If it is a routine matter, please book a routine telephone consultation with the GP who knows you best. The GP will aim to call you back at the specified time but this may not always be possible due to other demands.

NHS Near Me Information

NHS Near Me is a video consulting service which allows patients to attend their appointment from your home or wherever is convenient, using their own computer, smartphone or tablet device.

To use this service you must have a booked video appointment with the Practice – please make an appointment with the Reception team who will allocate a time slot.

Please use the following link to start your call

nhs

More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links: NHS Scotland Near Me information

For Technical Requirements to run an NHS Near Me video call click here Technical Requirements

For Troubleshooting tips if you experience difficulties using NHS Near Me click here Troubleshooting tips

Chaperone Policy

If you wish to see our Chaperone Policy please ask at Reception.  A Chaperone is available on request.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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